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Terms and conditions governing the sale and supply of products and services by TK Play Ltd.
Important: All equipment remains the property of TK Play Ltd until final payment has been received. Quote values are valid for 30 days from issue date.
Revised and effective from 15th October 2025
Full value of the project will be invoiced upon project completion, payable within 30 days from invoice date.
For all new customers, a request for credit terms can be made when placing your order. If successful, you will be invoiced for the equipment upon dispatch from the factory, payable within 30 days from invoice date. The remaining order value will be invoiced upon project completion, payable within 30 days from invoice date.
If credit terms cannot be offered, you will be invoiced for 100% of the equipment value at the point of order, with 5 days to make payment to secure the order being placed with the factory. The remaining order value will be invoiced upon project completion, payable within 30 days from invoice date.
Invoiced for 100% of the equipment value at the point of order, with 5 days to make payment to secure the order being placed with the factory. The remaining order value will be invoiced upon project completion, payable within 30 days from invoice date.
Late Payment: Any late payments may be charged up to 1.5% interest.
These terms and conditions of sale ("GTC") govern the sale and supply of all goods and/or services (goods and services herein severally and jointly as "Products") and the assembly and installation of the Products ("Services") by TK Play Ltd ("Seller") to the customer ("Customer").
These GTC replace and supersede any prior communications, agreements and understandings between the parties whether oral or in writing concerning the sale and supply of the Products or the Services.
A legally binding contract shall not come into force until the period of five (5) business days provided for has expired and the seller has not received a notice of withdrawal/rejection from the customer.
The Customer is obliged to send the Seller a request for the Services and/or Products ("Order") by ordinary post or email.
Once the Order has been received, the Seller shall have seven (7) working days to issue an Order Confirmation accepting, refusing and/or submitting amendments to the Order, including the relevant Prices.
The Customer will have the right to withdraw any Order within five (5) business days after receiving the Order Confirmation if they do not accept the Price indicated by the Seller.
The prices of the Services and/or Products are those resulting from the Order Confirmation. The Order Confirmation will indicate other charges such as transport costs, shipping and minimum insurance coverage.
Unless expressly stated otherwise in writing, Prices in the Order Confirmation are net of all charges relating to taxes. Any increases in these charges which may come into force after the date of the Order Confirmation shall be borne by the Customer.
For Services to be carried out over a period exceeding two weeks, the Seller reserves the right to invoice the Customer on a weekly basis.
In the event of non-payment, the Customer shall pay the Seller interest at the legal interest rate with effect from the time of due payment, and a penalty equal to 10% of the total bill as compensation for damages.
Unless otherwise specifically agreed in writing, all risks relating to the Products are transferred to the Customer when the same are delivered to the carrier or freight forwarder.
Notwithstanding delivery and the passing of risk in the Products, the property in the Products shall not pass to the Customer until the Seller has received in cash or cleared funds payment in full of the price of the Products.
Unless otherwise expressly agreed, times for delivery are estimates only and not binding. Any delay in delivery does not entitle the Customer to cancel the Contract or to damages and/or compensation.
The carrier shall deliver at a point readily accessible by truck. Standard delivery is via 18 tonne vehicle; tail lift delivery is available and should be advised at point of ordering.
Customer Responsibilities:
TK Play Ltd can provide a quotation for Hiab delivery upon request.
The Customer shall promptly notify the Seller of any existing installations such as water, gas, communications, electricity, or any other installations which may be affected by the installation works.
Should the Customer fail to provide such information prior to commencement of the Services, the Seller shall not be held liable for any damages caused to such installations.
The Seller shall be responsible for ensuring the correct execution of installation work, correct assembly of Products, and compliance with laws in force.
Upon completion of the Services, the Customer shall sign the Practical Completion Certificate provided by the Seller.
Should the Customer claim that the Services have not been performed in accordance with the Order Confirmation, they shall send the Seller a notice within five (5) working days from receipt of the Practical Completion Certificate, specifying in detail the faults found.
If the Customer does not return a signed Practical Completion Certificate or provide notice within five (5) working days, the Services will be deemed completed to the Customer's satisfaction in all respects.
In no event shall the Seller be liable for any special, incidental, indirect, consequential or punitive damages, nor for any loss of profits or revenues, loss of production, or impairment of other assets.
The Seller's liability for any claim arising out of the Products or Services shall in no case exceed the amount paid by Customer for the Products or Services which are the subject of claim.
Any complaints about defects or non-conformity of the Products must be communicated by registered mail to the Seller within 8 (eight) days after delivery. After that period, the Customer will lose any right to make a claim.
Return of any Products must be authorized in writing by the Seller prior to shipping and all costs and expenses will be borne by the Customer.
If the Seller acknowledges any Products to be defective, the Seller is only required, at its discretion, to replace the Products or to refund the price or to reduce the price, or to terminate the contract.
The Seller warrants the Products will be free from defects in design, material and workmanship in accordance with the terms set out in the general warranty attached to the Order Confirmation after Delivery.
The guarantee shall not apply to damage arising out of:
The colour and surface texture of products and surfacing manufactured with recycled content are influenced by differences within the recycled raw materials. Therefore, minor differences in the visuality and texture not only occur, but are to be expected.
A party shall be entitled to terminate the agreement with immediate effect by giving written notice if:
A party shall not be deemed to be in breach of the Contract by reason of any delay or non-performance due to Force Majeure (save for payment obligations).
Force Majeure means any cause beyond reasonable control including acts of God, strikes, lock-outs, war, riot, fire, flood, or any disaster affecting either party or a third party for which a substitute is not reasonably available.
The Customer is solely and exclusively responsible for obtaining and maintaining building authorizations and any other authorizations required for carrying out the supply of Products or Services and their utilization.
These Terms shall be governed by and construed in accordance with the laws of England and Wales.
The parties irrevocably agree that the courts of England and Wales shall have exclusive authority to determine any dispute or claim arising out of the Contract.
If you have any questions about these Sales Terms & Conditions, please contact us:
TK Play Ltd
Email: enquiries@tkplay.co.uk
Phone: 01805 625235
Address: The Old Baptist Chapel Yard, Frithelstockstone, Devon, EX38 8JP
Company No: 07540474 | VAT No: 939 190 006